Frequently Asked Questions
Everything you need to know about your music collection and orders.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for vinyl and CDs?
Unopened items can be returned within 30 days of delivery. If your vinyl arrives warped or damaged, please contact our support team with photos for a replacement.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select digital wallets like Apple Pay and Google Pay.
Can I cancel my pre-order?
Pre-orders can be canceled any time before the item enters the shipping process. Please contact customer service as soon as possible to request a cancellation.
Are digital downloads included with physical purchases?
Select vinyl and CD releases include a digital download code. Please check the specific product description to see if a digital copy is included.